Homeowners Insurance After A Disaster

Authored By: Lagniappe Law Lab


About Homeowners Insurance After A Disaster

Homeowners insurance after a disaster provides financial protection to help repair or rebuild your home and replace personal belongings. It typically covers damages caused by specific events, such as storms, fires, and other natural disasters, outlined in your policy.

The questions below cover a broad range of concerns that homeowners may have about homeowners insurance after experiencing a disaster, offering a starting point for understanding and navigating the complexities of filing an insurance claim and recovering from the event.

What You Need To Know

Homeowners insurance typically covers a wide range of disasters, but the exact coverage can vary depending on the policy, the insurance company, and the location of the property. Standard homeowners insurance policies usually include coverage for the following types of disasters:

  1. Fire and Smoke Damage: Coverage for damage caused by fire, including wildfire, is a fundamental part of most homeowners insurance policies. This includes damage from smoke and the water used to extinguish the fire.

  2. Windstorms and Hail: Damage caused by windstorms, hurricanes, and hail is typically covered. However, in areas prone to hurricanes and windstorms, such as coastal regions, you may need to buy additional coverage or a separate policy.

  3. Lightning Strikes: Damage caused by lightning strikes, including fire or electrical damage resulting from a strike, is covered.

  4. Theft and Vandalism: Losses due to theft, burglary, vandalism, or malicious mischief are covered under most policies.

  5. Explosions: Damage from explosions, regardless of the source, is typically covered.

  6. Damage from Vehicles or Aircraft: If a vehicle or an aircraft damages your home, this is usually covered.

  7. Water Damage: This generally covers sudden and accidental water damage, such as from a burst pipe. However, it's important to note that flood damage is not covered by standard homeowners insurance policies. Flood coverage requires a separate policy through the National Flood Insurance Program (NFIP) or a private insurer. Learn more about flood insurance by clicking here

  8. Electrical Surge Damage: Damage to appliances and electronics from a sudden electrical surge can be covered.

Exclusions to Coverage:

  • Earthquakes, Landslides, and Sinkholes: Damage from earth movements is not typically covered under standard policies. Separate earthquake insurance policies or riders are available for purchase.
  • Floods: As mentioned, flood damage requires separate flood insurance. Learn more about flood insurance by clicking here
  • Maintenance Issues: Problems arising from neglect or failure to maintain the property, such as mold or pest infestations, are usually not covered.

Each policy has its terms and limitations, so it's important for homeowners to carefully review their policy documents and consult with their insurance agent to understand their coverage. This understanding can help homeowners make informed decisions about additional coverage they might need to fully protect their property.

Immediately after a disaster damages your home, taking swift and strategic actions is crucial for your safety and to ensure a smoother insurance claim process.

Here's a step-by-step guide:

  1. Ensure Safety: First and foremost, ensure the safety of yourself and your loved ones. Do not re-enter your home until it is declared safe by emergency personnel or a building inspector.

  2. Document the Damage: Once safe, document the extent of the damage by taking photos or videos. This will be critical for your insurance claim. Capture all affected areas and items.

  3. Prevent Further Damage: Take reasonable steps to prevent further damage to your property, such as covering broken windows or leaking areas with tarps or plastic sheeting. However, do not make permanent repairs before the insurance adjuster has inspected the damage.

  4. Review Your Insurance Policy: Look over your insurance policy to understand your coverage, including deductibles, coverage limits, and specific exclusions. This will prepare you for the claims process and help manage your expectations.

  5. Contact Your Insurance Company: Notify your insurance provider about the damage as soon as possible. They will guide you on how to file your claim and what steps to follow next. Be sure to ask about any immediate steps you should take and whether your policy covers living expenses if your home is uninhabitable.

  6. Keep Records: Keep detailed records of all communications with your insurance company, including dates, names, and what was discussed. Also, save receipts for any immediate repairs or living expenses incurred as a result of the disaster; these may be reimbursable under your policy.

  7. Secure Temporary Housing if Necessary: If your home is uninhabitable, arrange for temporary housing. Check with your insurance company to understand how much of your additional living expenses will be covered.

  8. Wait for the Insurance Adjuster: An insurance adjuster will be sent by your insurance company to assess the damage. It's important to wait for their inspection before proceeding with any major repairs. Show them all the damage and provide them with your documentation.

  9. Prepare a List of Damaged or Lost Items: Compile a detailed list of damaged or lost items for your insurance claim. Include descriptions, dates of purchase, and approximate value if possible.

  10. Secure the Property: If directed by your insurer or if necessary for safety, secure your property against unauthorized entry but consult with your insurance company before incurring any expenses.

Following these steps can help ensure your safety, facilitate the insurance claims process, and help you recover from the disaster more efficiently.

Homeowners insurance policies typically cover a range of damages after a disaster, but the specific coverage depends on the details of your policy and the nature of the disaster.

Common types of damages covered include:

  1. Structural Damage: Damage to the physical structure of your home, such as walls, roofs, and floors caused by covered perils like windstorms, hail, fire, and lightning strikes.

  2. Personal Property Loss: Coverage for personal belongings within the home, including furniture, electronics, and clothing, lost or damaged due to a covered disaster.

  3. Additional Living Expenses (ALE): If your home is uninhabitable after a disaster, ALE coverage helps pay for temporary living costs, such as hotel bills, meals, and other living expenses above your usual living costs.

  4. Liability Protection: Protection against legal responsibility for injury or property damage to others caused by you, your family members, or pets. This can include costs from lawsuits and medical bills.

  5. Other Structures: Coverage for structures on your property not attached to your house, like garages, sheds, and fences, damaged by a covered peril.

However, there are limitations and exclusions. Common exclusions often include:

  • Floods: Homeowners insurance typically does not cover flood damage. Separate flood insurance is required for protection against flood damage.
  • Earthquakes: Damage from earthquakes is also usually excluded from standard homeowners policies, requiring separate earthquake insurance.
  • Maintenance Issues: Damages resulting from neglect or failure to maintain the property, such as mold or pest infestation, are not covered.
  • Intentional Damage: Any damage intentionally caused by the homeowner or residents is not covered.

It's important to review your specific policy to understand what is and isn't covered. Additional coverage or endorsements might be necessary depending on your location and the potential risks to your property.

Filing a homeowners insurance claim for disaster damage involves several key steps to ensure your claim is processed efficiently and effectively.

Here’s a guide to help you through the process:

1. Assess and Document the Damage

  • Safety First: Ensure it's safe to enter your home. Do not attempt to inspect damage if it compromises your safety.
  • Documentation: Take detailed photos or videos of all damages to your property and personal belongings. Document everything, regardless of how minor it may seem.

2. Review Your Insurance Policy

  • Understand Your Coverage: Review your policy to understand what types of damages are covered, your deductibles, and any coverage limits. If you have questions, jot them down to discuss with your insurance agent.

3. Contact Your Insurance Company

  • Immediate Reporting: Contact your insurance company as soon as possible to report the damage. Most insurers have a 24-hour hotline for claims.
  • Claim Initiation: Provide a general description of the damage. Your insurer will give you instructions on the next steps and may provide a claim number for reference.

4. Fill Out Claim Forms

  • Promptness: If your insurer requires you to fill out claim forms, do so promptly. Delaying can slow down the process. Be thorough and provide as much detail as possible.

5. Prepare for the Adjuster's Visit

  • List of Damages: Prepare a detailed list of damaged or lost items. If possible, include their purchase date, value, and any receipts or proof of purchase.
  • Access to Damage: Ensure the insurance adjuster can easily access and assess all areas of damage.

6. Protect Your Property from Further Damage

  • Temporary Repairs: Take reasonable steps to protect your property from further damage, such as covering broken windows or leaking areas. Keep receipts for any expenses, as they may be reimbursable under your policy.

7. Keep Records of All Communications

  • Documentation: Keep a detailed record of all interactions with your insurance company, including dates, names, and a summary of conversations. Also, keep copies of all documents related to your claim.

8. Review the Insurance Company's Settlement Offer

  • Assessment: Once the adjuster has reviewed your claim, the insurance company will make a settlement offer. Review it carefully to ensure it covers your losses adequately.
  • Negotiation: If the offer seems low or unfair, you can negotiate. Provide additional documentation or get quotes from contractors to support your case.

9. Conduct Repairs

  • Approved Contractors: Once the settlement is agreed upon, you can proceed with repairs. Use reputable contractors familiar with insurance claims to ensure quality work.

10. Follow Up

  • Claim Status: Stay in touch with your insurance company to ensure your claim is processed in a timely manner. If you encounter delays or issues, reach out for updates or clarification.

If your home is uninhabitable after a disaster, taking the right steps can help you manage the situation effectively and make use of your homeowners insurance benefits for temporary housing and other necessary expenses. Here’s what to do:

  1. Contact Your Insurance Company: As soon as possible, inform your insurance provider about the condition of your home. They need to know the extent of the damage and that your home is uninhabitable to start processing your claim and to provide you with information about your coverage for additional living expenses (ALE).

  2. Review Your Policy for ALE Coverage: Additional Living Expenses coverage is part of most homeowners insurance policies. It covers the extra costs of living away from home if you cannot live there due to damage from an insured disaster. This includes hotel bills, meals, and other expenses above and beyond your customary living expenses.

  3. Keep Receipts for All Expenses: Start keeping receipts for all your additional expenses related to living away from your home. This includes lodging, meals, travel, and any other necessary expenses incurred while your home is being repaired or rebuilt.

  4. Find Temporary Accommodation: Look for temporary housing that suits your family’s needs. This could be a hotel, motel, rental home, or apartment. Your insurance company may provide recommendations or even assist in arranging temporary housing.

The time it takes to settle a homeowners insurance claim after a disaster can vary widely depending on several factors, including the extent of the damage, the efficiency of the insurance company, and the complexity of the claim. Here's a general overview:

  1. Minor Damages: Claims for minor damages can often be processed and settled relatively quickly, sometimes within a few weeks. These are typically straightforward cases where the damage is easily assessable, and there's little dispute over the claim details.

  2. Major Damages or Total Loss: For more significant damages or total loss situations, the process can take longer, ranging from a few months to over a year. In these cases, the assessment is more detailed, and there may be more back-and-forth communication required between the homeowner and the insurance company to agree on the cost of repairs or replacement.

  3. Disaster-Affected Areas: If a disaster affects a large area and many homes, the settlement process may be slower. Insurance companies can be overwhelmed with claims, and there may be delays in getting adjusters to assess the damage. Additionally, local contractors might be in high demand, causing further delays in starting repairs.

  4. Dispute Resolution: If there are disputes about the claim, such as disagreements over the coverage or the compensation amount, resolution can take longer. This may involve negotiations, mediation, or even legal action, all of which can significantly extend the timeline.

How To Deal With Homeowners Insurance After A Disaster

How To Deal With Homeowners Insurance After A Disaster

Homeowners insurance is designed to provide financial protection against losses due to disasters, theft, and accidents. After a disaster strikes your home, navigating through the claims process to repair or rebuild can be challenging. It's crucial to communicate effectively with your insurance company throughout the claims process and to understand your rights and responsibilities under your policy. If you encounter difficulties with your claim or feel overwhelmed, consider seeking assistance from a public adjuster or legal advisor who specializes in insurance claims.

You can find a general guide for dealing with homeowners insurance after a disaster in the steps below. 

Steps To Deal With Homeowners Insurance After A Disaster

  • Safety First: Ensure that it's safe to enter your home. Follow local authorities' advice regarding the safety of your area.
  • Document Damage: Take photos or videos of the damage as soon as possible. This documentation is critical for your insurance claim.
  • Prevent Further Damage: Take reasonable steps to prevent further damage, such as covering broken windows or leaking roofs, but only if it's safe to do so. Keep receipts of any materials you purchase for repairs; they may be reimbursable.
  • Understand Your Coverage: Review your insurance policy to understand what is and isn't covered. Look for information on coverage limits, deductibles, and specific exclusions.
  • Types of Coverage: Most policies cover the structure of your home, personal belongings, loss of use (additional living expenses if you have to live elsewhere during repairs), and liability protection.
  • Contact Your Insurance Company: Notify your insurer about the damage as soon as possible. They will guide you on the next steps and how to file a claim.
  • Claims Adjuster: The insurance company will send an adjuster to inspect the damage. This person assesses the extent of the damage and helps determine the insurance company's payment.
  • Claim Documentation: Provide the adjuster with all the documentation of the damage and a list of lost or damaged items.
  • Review the Settlement Offer: Once the adjuster has reviewed your claim, the insurance company will make a settlement offer. Review this offer carefully to ensure it covers your losses adequately.
  • Dispute Resolution: If you disagree with the settlement offer, you can dispute it. This process may involve providing additional documentation, hiring an independent appraiser, or negotiating with the insurance company.
  • Hiring Contractors: Obtain quotes from licensed contractors for the repair or rebuilding of your home. Ensure they are reputable and have experience with insurance repairs.
  • Payment of Claims: Insurance payments for repairs can be made directly to you, the policyholder, or to the contractor. This depends on your policy terms and the agreement with your insurer.
  • Consider updating your insurance coverage based on your recent experience to ensure adequate protection for future disasters.
  • Implement measures to make your home more resistant to disasters, such as upgrading building materials, reinforcing structures, and ensuring compliance with local building codes.

Other Issues To Consider

Other Issues To Consider

These are some of the other issues and questions to consider related to homeowners insurance after a disaster. 

Other Issues To Consider

If you're encountering difficulties with your homeowners insurance claim following a disaster, there are several resources and steps you can take to seek assistance or advice:

  1. Louisiana Department of Insurance (LDI): This is your primary resource for assistance with insurance-related issues. The LDI can provide guidance, answer questions about your rights, and offer information on how to handle disputes with your insurance company. They also oversee the insurance industry in Louisiana, ensuring that insurers comply with state laws and regulations.

    • Contact Information: You can contact the LDI through their website or by phone. They may also have specific programs or services designed to assist consumers in the aftermath of widespread disasters.
  2. Legal Assistance: If your dispute with the insurance company escalates or you believe your claim is being unfairly denied, you might consider seeking legal advice. Some attorneys specialize in insurance law and can offer consultations to help you understand your options. In Louisiana, there are legal aid organizations that offer free or low-cost legal services to those who qualify.
  3. Mediation or Arbitration Programs: Some disputes can be resolved through mediation or arbitration, which are less formal than court proceedings and can provide a quicker resolution. Check with the Louisiana Department of Insurance to see if they offer or can recommend any such programs for insurance disputes.

When seeking assistance, it's helpful to have all relevant documentation readily available, including your insurance policy, correspondence with the insurance company, any claim forms you've submitted, and documentation of your losses and expenses related to the claim. Being organized and informed about your policy and rights can help as you navigate the process of resolving issues with your homeowners insurance claim.

If you disagree with your insurance company's assessment of your claim or the settlement offer, there are several steps you can take to dispute the decision and seek a resolution that you consider fair:

  1. Review Your Policy: Start by carefully reviewing your homeowners insurance policy to understand your coverage limits, deductibles, and what perils are covered. This will help you assess whether the insurance company's evaluation is in line with your policy terms.

  2. Gather Documentation: Compile all relevant documentation that supports your case, including photos of the damage, repair estimates, receipts for any repairs already completed, and any other evidence that demonstrates the extent of the damage and the cost of repairs.

  3. Contact Your Insurance Company: Reach out to your insurance adjuster or a representative from the company to express your concerns. Clearly explain why you believe the assessment or offer is insufficient, providing evidence to back up your claim. Ask for a detailed explanation of how they arrived at their figure.

  4. Request a Reassessment: If you believe the initial assessment was inaccurate, you can request a second inspection. Some insurance companies may allow for a different adjuster to reevaluate the damage.

  5. Hire an Independent Adjuster: Consider hiring an independent adjuster to provide a third-party assessment of the damage. While there will be a cost associated with this, it can provide a neutral opinion on the extent of the damage and the cost of repairs.

  6. Use the Insurance Company's Dispute Resolution Process: Many insurance companies have an internal dispute resolution process. This may involve a review by a claims review panel or another form of internal arbitration. Check with your insurance company for specific procedures.

  7. Mediation: If the dispute cannot be resolved internally, you might consider mediation, where a neutral third party helps you and the insurance company reach a voluntary agreement. Both parties share the cost of mediation.

  8. Hire an Attorney: If the dispute remains unresolved and involves a significant amount of money, you may need to consider hiring an attorney who specializes in insurance claims. An attorney can provide legal advice and represent you in negotiations with the insurance company or in court, if necessary.

  9. Seek Assistance from the Louisiana State Insurance Department (LDI): Contact the Louisiana Department of Insurance (LDI) for guidance and support. They can provide information on your rights as a policyholder and may offer services to help resolve disputes between policyholders and insurers. 

Homeowners insurance and Federal Emergency Management Agency (FEMA) claims serve different purposes and cover different types of losses during disasters. Understanding how they work together can help homeowners navigate the aftermath of a disaster more effectively.

Learn more about FEMA benefits by clicking here

Here's an overview:

Homeowners Insurance

  • Coverage: Homeowners insurance typically covers damages to your home and personal property caused by specific perils, such as fire, wind, hail, and theft. It also provides liability coverage if someone is injured on your property.
  • Exclusions: Standard policies usually do not cover flood damage or earthquake damage. Separate policies must be purchased for these risks.
  • Deductibles & Limits: Homeowners policies have deductibles (the amount you pay out of pocket before insurance kicks in) and coverage limits.

FEMA Assistance

  • Purpose: FEMA provides financial help and direct services to those affected by major disasters when the event is federally declared. Its assistance is meant to help with basic needs and is not a substitute for insurance.
  • Coverage: Assistance can include grants for temporary housing and home repairs, low-cost loans to cover uninsured property losses, and other programs to help individuals and business owners recover.
  • No Duplication: FEMA assistance does not duplicate benefits of insurance or compensate for losses that are insured. If you have insurance, FEMA may still assist with uncovered losses or needs, but it will not cover losses that your insurance covers.

How They Work Together

  1. After a Disaster: If your home is damaged in a disaster, you should first file a claim with your homeowners insurance. Document all damages and keep records of all communication with the insurance company.

  2. Applying for FEMA Assistance: If the disaster is federally declared, you can also apply for FEMA assistance. You must inform FEMA of your insurance coverage, and FEMA will need to know the outcome of your insurance claims to determine eligibility for federal aid.

  3. Insurance Settlement: FEMA may provide a grant for immediate needs not covered by insurance, such as temporary housing. However, for long-term recovery, FEMA will wait for the insurance claim to be settled to avoid duplicating benefits. FEMA may then cover certain expenses not covered by insurance.

  4. Insurance Shortfalls: If your insurance does not fully cover the disaster-related damages or takes a long time to settle, FEMA may provide assistance to fill in gaps. However, you'll need to provide documentation from your insurance company to prove that your claim has been settled and what it covers.

  5. Flood Insurance: For flood damage, homeowners must have a policy from the National Flood Insurance Program (NFIP) or a private flood insurance policy. FEMA manages the NFIP, and flood insurance claims are handled separately from FEMA disaster assistance.

In essence, homeowners should view insurance as the primary source of financial recovery after a disaster, with FEMA assistance serving as a supplementary resource that can help fill certain gaps but not replace insurance coverage. It's crucial to maintain adequate insurance coverage, document all damages and communications thoroughly, and understand the application process for FEMA assistance following a disaster.

When a homeowner faces a disaster and suffers damage to their home or personal property, they might consider applying for a disaster loan from the Small Business Administration (SBA) to help cover their losses. Homeowners' insurance and SBA disaster loans can both play crucial roles in recovery, but they operate differently and serve complementary purposes.

Learn more about SBA disaster loans by clicking here

Here's how they typically work together:

Homeowners Insurance:

  1. Primary Coverage: Homeowners insurance is the primary source of funds for repairing or replacing your home and its contents following a disaster. It covers perils like fires, storms, and in some cases, flooding (though often through additional riders or policies).

  2. Claims Process: After a disaster, homeowners should first file a claim with their insurance company. The insurance will assess the damage and determine the compensation based on the policy's terms.

  3. Deductibles and Limits: Insurance policies include deductibles (the amount you pay out of pocket before insurance kicks in) and coverage limits (the maximum amount the insurance will pay).

SBA Disaster Loans:

  1. Secondary Assistance: The SBA provides low-interest disaster loans to homeowners, renters, businesses of all sizes, and non-profit organizations affected by disasters. These loans are meant to cover damages and losses not fully compensated by insurance or other recoveries.

  2. Covering Gaps: SBA disaster loans can help cover the repair or replacement costs of real estate, personal property, and business assets not fully covered by insurance. This can include the deductible part of an insurance policy or losses beyond the insurance coverage limits.

  3. Coordination with Insurance: When applying for an SBA disaster loan, the applicant must disclose their insurance coverage. The SBA coordinates benefits with insurance to ensure there's no duplication of benefits. The loan amount can be reduced by the expected insurance recovery, and in some cases, the SBA may require you to assign insurance proceeds to them up to the loan amount.

  4. Application Process: Homeowners affected by a declared disaster can apply for an SBA disaster loan. The application process involves submitting detailed information about damages, insurance coverage, and financial needs.

Interplay and Timing:

  • Immediate Needs: Insurance typically addresses immediate recovery needs, while SBA loans can provide a longer-term financial solution for recovery.

  • Documentation: Keeping thorough records of damages, insurance claims, and related communications is crucial. These documents are necessary for both insurance claims and SBA loan applications.

  • Funding Gaps: In some cases, insurance might not cover all damages (e.g., certain types of water damage or full replacement costs). SBA loans can fill these funding gaps to help homeowners fully recover.

In summary, homeowners' insurance provides the first line of financial defense against disaster damages. In contrast, SBA disaster loans offer a critical safety net to cover additional costs not met by insurance, ensuring homeowners can fully recover from the disaster's impact.

Last Review and Update: Mar 05, 2024
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